News & Updates

Register of Deeds Dashboard

In a world of Big Data transitioning to electronic records, Microsoft Power BI tells the story of what would have been left untold. The Wake County Register of Deeds created a dashboard to provide a visual representation of electronic documents that steer away from accuracy. With intents to be more efficient, the online dashboard identifies where most of the inaccuracies occur and this allows Register of Deeds analysts to investigate potential solutions. Land records compose the majority of the submissions,…

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Civic Tech is about getting involved

Last October I spent the weekend in Philadelphia with 200 people sharing our passion. Our passion is changing how government and communities interact. The event was Code for America’s first Brigade Summit. A two-day conference where shared our successes, frustrations, and plans to bring volunteerism into the 21st century. I could go on with what we did, but this video does a much better job. We have several things going on in Raleigh, Wake County, and the Triangle.  Join us.

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All or Nothing

While applicable to our lives in general, this article identifies certain ways that perfection may lead to failure, relevant to innovation in particular. 9 Reasons Perfectionism is a Bad Thing Perfectionism is an attempt to avoid failure. Fear of failure stifles innovation. With that in mind, four of the article’s reasons stood out to me: You are never done – this idea of never being done prevents you from offering business value to your customer at the earliest point in…

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Agile in Action – Human Resources Salary Survey tools

Each year, Wake County Human Resources performs the critical but very time-consuming task of collecting comparable compensation data from around 30 benchmark organizations regarding a third of the County’s job classifications. When the study reared its head this time around, Anza Harker came to our team to discuss options to improve the study.  As is often the case with innovation, the change began when someone who felt the business pain recognized that there had to be a better way to…

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Hacking Time to learn

One of the regular pieces of feedback that I get when I discuss training with people is that there just isn’t enough time to learn everything that you want to learn.  I think this complaint often is tied to how we approach continuous learning rather than specific time limits. One of the things that I have done over the years is to carve out just fifteen minutes a day to pick up something new.  I find that by doing that,…

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Meaningful Learning

A learning mindset is one of the most crucial characteristics of an innovator.  This is an interesting take on three different approaches to learning: https://fee.org/articles/meaningful-learning-is-just-in-time-not-just-in-case/ Learning in order to avoid pain (average) Learning in order to gain credit/status/praise/recognition (elite) Learning in order to solve a problem (ascendant) Ascendant learners seek meaningful, practical and challenging learning.  This type of learning can be frustrating, exhausting, taxing….even painful.  And that’s exactly why it’s the least common.  The reward is timely solutions that directly address the…

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What Is Considered ‘Smart’ Government in the Digital Age?

At yesterday’s NC Digital Government Summit, I had the opportunity to sit down with colleagues from the Town of Cary, the City of Raleigh and the State of North Carolina. In the panel, we discussed what “smart” really means for our communities, our state and government in general. It was a frank discussion on the pitfalls and opportunities presented by the tsunami of “smart” technologies and the value of the concepts behind them. I found it particularly insightful to hear…

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Soft Skills

I found this article a few months ago and reread it often to reinforce what I already know, but what the professional world makes me doubt…that interpersonal skills are invaluable: https://fee.org/articles/interpersonal-skills-are-anything-but-soft/ We’ve all engaged in job searches where the only requirements mentioned are onerous lists of learnable, tangible skills.  For example, a typical list for my role, business analyst might look like this: Analyze, define, and document requirements for data, workflow and business processes Develop a strong understanding of the…

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It’s fall in the Triangle and that means one thing…Civic Tech

When someone asks you “What does fall mean to you?” people will talk about fall foliage, football or kids going back to school. However to a group of citizens here in the triangle, it is civic tech season. In the fall the civic tech movement holds most of its events. This past Saturday the season was kicked off with Civic Spark day held in Durham. Civic Spark day is part of NC OpenPass, which is the collective name of the…

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WRAL Stops by CREATEspace

Although we’re still working on our marketing efforts for CREATEspace and #WakeInnovates, Adam Owens from WRAL stopped by last week for a tour and a talk. The result was a great story that succinctly explains what we are doing up here on the 12th floor!

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