Improving Government & Citizen Service

Register of Deeds Dashboard

In a world of Big Data transitioning to electronic records, Microsoft Power BI tells the story of what would have been left untold. The Wake County Register of Deeds created a dashboard to provide a visual representation of electronic documents that steer away from accuracy. With intents to be more efficient, the online dashboard identifies where most of the inaccuracies occur and this allows Register of Deeds analysts to investigate potential solutions. Land records compose the majority of the submissions,…

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Agile in Action – Human Resources Salary Survey tools

Each year, Wake County Human Resources performs the critical but very time-consuming task of collecting comparable compensation data from around 30 benchmark organizations regarding a third of the County’s job classifications. When the study reared its head this time around, Anza Harker came to our team to discuss options to improve the study.  As is often the case with innovation, the change began when someone who felt the business pain recognized that there had to be a better way to…

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It’s fall in the Triangle and that means one thing…Civic Tech

When someone asks you “What does fall mean to you?” people will talk about fall foliage, football or kids going back to school. However to a group of citizens here in the triangle, it is civic tech season. In the fall the civic tech movement holds most of its events. This past Saturday the season was kicked off with Civic Spark day held in Durham. Civic Spark day is part of NC OpenPass, which is the collective name of the…

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Business Sabotage

While researching Agile principles, I came across an interesting historical document.  I wish that I remembered who originally shared it so that I could give them a hat tip since it is one of my favorite examples of how confused our view of work has gotten.  To understand its significance, it is important to give you a brief history lesson.  During World II, the predecessor to the CIA, the OSS, developed a manual to help Allied sympathizers in Axis countries disrupt the…

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Telling Stories with Data

Hans Rosling recently passed away. Rosling was a Swedish physician, statistician and speaker famous for his work with world health and developmental issues. He is probably best known for for a TED Talk he gave called “The best stats you’ve ever seen” In the talk we witness Rosling talking on the developing world and their health outcomes over time. At least that is topic of his talk. Arguably, the most interesting aspect of the talk is how he presents the…

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Civic Tech for March 2017

Members of Wake County’s innovation group helped plan and lead two meetups in March around Civic Tech. Both were well attended and innovative and entrepreneurial spirit that is alive the Wake County. The first event was the planning kickoff event for NC OpenPass, the umbrella term for the civic tech events in North Carolina. It was held at Google Fiber’s new space in downtown Raleigh. On the Agenda: • Update on NC Open Pass and partnership with NC Datapalooza •…

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User Design in government innovation

The article below from Wired in 2014 was one of the first articles that got me interested in innovation and it is still one of my favorites.  It showed me how wholesale changes to something as seemingly mundane as parking signs can be made using design principles. Even the simplest topics benefit from getting the input of the customers! I think that there might be something for us to learn in this example when it comes to technology and government.…

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